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Customer Care
FAQ
Heres what our customers usually ask us while shopping
We offer a variety of payment methods, including major providers such as Mastercard, Visa, American Express, and all major international cards. Additionally, we accept various local payment methods, including Koko and MintPay.
You can choose a currency that suits your personal preference. The website will direct you to the version specific to your country, based on your IP address. In this version, prices will be listed in the regional currency or in USD.
Unfortunately, we are unable to make updates or modifications to an order once it has been placed. This includes removing or adding products and changing the delivery address. If there has been a mistake with your order information, it is best to quickly email us with the order number and the desired changes or call our customer service to inform them. Since orders are usually dispatched the next day, it is recommended to contact us within 24 hours with the correct information.
Our e-gift cards can be accessed or sent to individuals from other countries in USD. Our website automatically detects the user's IP address and directs them to the international version of our site, enabling them to purchase or receive e-gift cards in USD regardless of their location. This ensures a seamless and convenient experience for our global customers.
We strive to deliver products to you as soon as possible. Orders are typically dispatched within 1-3 days from the date of placement. If your delivery has not been received within the specified timeframe, please contact our customer service team.
To initiate a return or exchange due to size or product issues, please contact our customer service team. They will assist you in facilitating the process. Returns can be made through local courier agents; however, please note that we do not offer free returns to international customers. Therefore, any costs associated with returning items to us will need to be covered by you.
61/9 Srimath Anagarika Dharmapala Mawatha, Colombo 00700
Open hours
Mon-Sat: 10AM - 6PM
Sun: Closed
Need to get in touch?
Get in touch with us and one of our customer care representatives will gladly help you out with any inquiries or concerns you may have.